Privacy and Cookie Policy

Company name: Wenlock Spring Water Ltd.  

Our address is Wenlock Spring Water Ltd, Wolverton, Church Stretton, Shropshire. SY6 6RR

Wenlock Spring Water Ltd Privacy Policy

We are firmly committed to respecting your privacy and complying with applicable data protection and privacy laws.

Wenlock Spring Water Ltd have provided this Privacy Policy Statement to help you understand how We collect, use and protect your information when you visit/use www.wenlockspring.co.uk website and when you generally use Wenlock Spring Water Ltd products and services.  If you do submit personal information by ordering products, services or completing a web form registration, for example, you can be assured that We will only use your personal information for the purpose intended, as illustrated below.

We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how Wenlock Spring Water Ltd use your personal information.

Our use of cookies

Wenlock Spring Water Ltd may use cookies to deliver a better and more personalised interaction/user experience. They enable Wenlock Spring Water Ltd to recognise you when you return to Wenlock Spring Water Ltd website by storing information about your preferences.

Wenlock Spring Water Ltd use them to remember that you are logged in after you enter your username and password and then navigate to a different page. They also enable Wenlock Spring Water Ltd to generate statistics about the number of visitors Wenlock Spring Water Ltd have, and how they use www.wenlockspring.co.uk and the internet – this allows Wenlock Spring Water Ltd to constantly improve Our website and services.

For more information about how We use cookies please see the Definition of Cookies and their function section below.

Managing cookies

You can set your browser to reject Our cookies if you wish, but this might restrict your use of www.wenlockspring.co.uk and other websites. For instructions on deleting or controlling cookies please consult your browser help section or see http://www.allaboutcookies.org.

Definition of cookies and their function

i. Session cookies

These are temporary cookie files, which are erased when you close your browser. They are used to store your browsing information while you are using our www.wenlockspring.co.uk website and will be active until you leave the website and close your browser.

ii. Persistent cookies

Persistent cookies help www.wenlockspring.co.uk remember your information and settings for any future visits. This results in faster and more convenient access. On your first visit, the website is presented in default mode. During your visit, you select your preferences and these preferences are remembered, through the use of the persistent cookie, for the next time you visit the website. A persistent cookie enables a website to remember you on subsequent visits, speeding up or enhancing your experience of services or functions offered.

iii. CMS specific – session cookies

These types of cookies are placed by Wenlock Spring Water Ltd content management software (CMS) to remember whether your browser has JavaScript enabled.

iv. CMS specific – persistent cookies

These types of cookies are placed by Wenlock Spring Water Ltd content management software (CMS) to remember your display preferences.

v. Google Analytics (3rd party) cookies

These cookies are used to collect information about how visitors use our www.wenlockspring.co.uk website. We use the information to compile reports and to help improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.

An overview of privacy at Google can be found here http://www.google.com/analytics/learn/privacy.html

vi. Google Ads

Google Ad Manager uses a cookie to be able to manage the frequency you see each advert.

vi. JavaScript code that sets cookies

JavaScript code can also be used to set cookies. These uses of cookies can be conditional, e.g. only activated when the user clicks on a particular page item or performs a particular action, or they can be set as soon as a page is visited.

vii. Third party cookies

To improve your experience of using our www.wenlockspring.co.uk website, we sometimes embed content or functionality from third party websites. Pages with this embedded content may present cookies from these websites. We do not control the dissemination of these cookies. You should check the relevant third party website for more information about these. Examples of such third party cookies are:

YouTube: Clicking on an embedded YouTube video may set a cookie on your computer, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.

Twitter: Wenlock Spring Water Ltd may use Twitter functionality to allow you to easily tweet links to our content. Navigating to pages with this functionality may embed a cookie on your computer. The Twitter privacy policy can be found at https://twitter.com/en/privacy.

Personal information collection

We endeavour to collect and use your personal information only with your knowledge and consent.

On Our website, Wenlock Spring Water Ltd may collect your personal information for the following:

[Product & Services Sales]

[General Enquiries]

[Mailing List Sign-Ups]

[Submit a Job Application]

[Questionnaires or Surveys]

The type of personal information Wenlock Spring Water Ltd collect could include, for example, your name and postal address, date of birth, telephone number, email address or other general information such as lifestyle information collected in surveys or questionnaires.

We will not process any personal data collected through the Website unless Wenlock Spring Water Ltd have first told you that Wenlock Spring Water Ltd are going to do so, and it is clear how Wenlock Spring Water Ltd will use it.

Non-Personal Information Collection

We may collect information about the software on your computer (your browser version etc.) and your IP address (your connection with the internet) in order to improve your interaction with the Website.  This may happen automatically without you being aware of it.

We may use cookies (small text files which We and other website operators store on your computer when you visit our websites) to deliver a better and more personalised interaction. They enable Wenlock Spring Water Ltd to recognise you when you return to the Website, store information about your preferences, and improve the way your searches are processed.  This helps Wenlock Spring Water Ltd to better manage and develop www.wenlockspring.co.uk website, to provide you with a more enjoyable, customised service and experience in the future, and to help Wenlock Spring Water Ltd develop and deliver better products and services tailored to your individual interests and needs.

Cookies also enable Us to generate statistics about the number of visitors Wenlock Spring Water Ltd have and how they use the Website and the internet to improve the service Wenlock Spring Water Ltd provide. You can set your browser to reject Our cookies if you wish (you should consult your browser help section for details), but this might restrict your use of the Website and other websites. For more information about cookies, please see our cookies statement.

[From time to time, if you consented accordingly We may also store and use your information to contact you for market research and marketing purposes. We may contact you by email, phone or mail.]

How will we use your information?

We use personal data for the following purposes:

• [Processing orders].
• [Managing or administering your account].
• [To provide you with the services you have requested through the Website].
• [Responding to complaints or account enquiries].
• To respond to requests for information submitted by you on the website.
• For research purposes and to improve the services We offer.
• In order to comply with Our legal obligations.
• [In order to protect Our contractual and other rights. For example, we may pass your details onto a third party should We believe that you have used another person’s credit card fraudulently].

We may also undertake market and product analysis based on your use of Our services and products and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as Email and the internet (subject to any preferences expressed by you).

If you have consented to receive details of products and services, events and training or have signed up to Our newsletter, you can contact Wenlock Spring Water Ltd at any time to have your details removed from lists used by Wenlock Spring Water Ltd for any or all of those purposes.

To update your marketing preferences please email info@wenlockspring.co.k using the email address you registered with and, if applicable, quote your account number in the body of the email and tell Wenlock Spring Water Ltd what you want Wenlock Spring Water Ltd to do – i.e. ‘I wish to opt out of receiving your newsletter’.

Disclosure of Your Personal Data

Wenlock Spring Water Ltd will not sell or pass your personal information to third parties, unless you have given Wenlock Spring Water Ltd permission or unless it is strictly necessary to deliver products or services ordered or used by you and you are notified beforehand.

For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment when you buy a product or service.

Wenlock Spring Water Ltd may be obliged to disclose personal data to a third party if Wenlock Spring Water Ltd have a legal or regulatory obligation to do so, for example to comply with a court order, or meet obligations in accordance with applicable law.

Social media, blogs, reviews

Any social media posts or comments you send to Wenlock Spring Water Ltd (on Our Facebook page, for instance) will be shared under the terms of the relevant social media platform (e.g. Facebook / Twitter) on which they are written and could be made public.

Other people, not Wenlock Spring Water Ltd, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.

Any blog, review or other posts or comments you make about Wenlock Spring Water Ltd, Wenlock Spring Water Ltd’s products and services on any of Wenlock Spring Water Ltd blogs, reviews or user community services will be shared with all other members of that service and the public at large.

Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.

How long do we keep your information for?

To make sure We meet Our legal data protection and privacy obligations, Wenlock Spring Water Ltd only hold on to your information for as long as Wenlock Spring Water Ltd actually need it for the purposes Wenlock Spring Water Ltd acquired it for in the first place.

In most cases, this means We will keep your information for as long as you continue to use Wenlock Spring Water Ltd services and are deemed a client, and for a reasonable period of time afterwards if you stop doing so, to see if We can persuade you to come back to Wenlock Spring Water Ltd.

After that Wenlock Spring Water Ltd will delete it other than where Wenlock Spring Water Ltd lawfully can keep any data for audit or legal reasons.

We shall keep your personal information on Wenlock Spring Water Ltd database for not longer than [1] year/s from receipt, subject to an individual’s right to unsubscribe or be forgotten at any time.

Requesting removal of your information

You can write to Wenlock Spring Water Ltd at any time to request removal of the personal information We may hold about you. Please write to: bruce@wenlockspring.co.uk Wenlock Spring Water Ltd’s Data Protection Officer, Wenlock Spring Water Ltd, Wolverton, Church Stretton, Shropshire. SY6 6RR

Please quote your name and address together with your account number, if relevant. Wenlock Spring Water Ltd would be grateful if could also provide brief details of why you wish to have your details removed from Wenlock Spring Water Ltd database, however, this is not a requirement.

Wenlock Spring Water Ltd will not make any charge for removing any personal information Wenlock Spring Water Ltd hold about you.

Wenlock Spring Water Ltd may take reasonable steps to confirm your identity before removing the personal information Wenlock Spring Water Ltd may hold about you, this is for your security.

Access to your information

You can write to Wenlock Spring Water Ltd at any time to obtain details of the personal information We may hold about you. Please write to: bruce@wenlockspring.co.uk our Data Protection Officer, Wenlock Spring Water Ltd, Wolverton, Church Stretton, Shropshire. SY6 6RR.

Please quote your name and address together with your account number, if relevant. Wenlock Spring Water Ltd would be grateful if could also provide brief details of what information you want a copy of – this will help Wenlock Spring Water Ltd to more readily locate your information.

Wenlock Spring Water Ltd will not make any charge for providing you with a copy of the personal information Wenlock Spring Water Ltd hold about you.

Wenlock Spring Water Ltd will take all reasonable steps to confirm your identity before providing you with details of any personal information Wenlock Spring Water Ltd may hold about you.

Information Security

Wenlock Spring Water Ltd recognise that people are becoming increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general.

All personal data that you supply Wenlock Spring Water Ltd with from www.wenlockspring.co.uk website is stored on servers provided by Wenlock Spring Water Ltd hosting provider. We understand that Wenlock Spring Water Ltd hosting provider (SIRUSS Ltd) only employs servers sited in data centres that have the highest level of security accreditation at the time of implementation.  For your protection, Wenlock Spring Water Ltd never store any payment details and where possible We store personal data such as passwords, encrypted.

We use industry standard TLS certificates to provide encryption of data in transit, for example, all access to www.wenlockspring.co.uk website is covered by HTTPS.

Please also be aware that communications over the Internet, such as emails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond Our control.

Privacy Policy Support

Wenlock Spring Water Ltd reserve the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation.  Please check back here and review this document to ensure you are conversant and in agreement with Wenlock Spring Water Ltd’s current Privacy Policy.

We operate an open and transparent privacy policy.  If you have any enquiry about Our privacy policy or data collection practices, please write to: Bruce Orme (bruce@wenlockspring.co.uk) our Data Protection Officer, Wenlock Spring Water Ltd, Wolverton, Church Stretton, Shropshire. SY6 6RR.

You can find out more about your rights from the Information Commissioner, who regulates data protection and privacy. The Information Commissioner’s website is https://ico.org.uk/.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name	Cookie Description
FORM_KEY	Stores randomly generated key used to prevent forged requests.
PHPSESSID	Your session ID on the server.
GUEST-VIEW	Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history, if you have asked for this.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT	Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS	Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION	Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY	Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION	Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE	Facilitates translation of content to other languages.